Prototype with one agent
Free
$0
forever
- 1 active agent
- Mobile PWA handoff
- Push notification
- 7-day audit log
- Community support
Best for: Solo developers prototyping agent reliability
Pay for handoff success, not seats.
Tiers map to active_agents × handoffs/month × audit retention × escalation channels. The four meters that actually scale.
Agent teams + handoff queue
Team
$199
per month
- Up to 25 active agents
- Handoff queue + claim/release
- Push + SMS + email notifications
- 90-day audit log
- Up to 5 operator seats
- Domain allowlist
- Email support
Best for: Sales/RevOps teams running outbound agents
High-volume automation teams
Fleet
$899
per month
- Up to 200 active agents
- Voice escalation (Bland AI)
- Slack + PagerDuty integration
- 365-day audit log
- Custom policy builder
- Dedicated CSM
- Priority support
Best for: Research labs, ops teams, deploy automation
Security, audit, SSO, custom retention
Enterprise
Custom
annual contract
- Unlimited everything
- SSO (Okta, Azure AD, Google Workspace)
- SOC 2 Type II + HIPAA + GDPR audit packs
- Custom audit retention (up to 7 years)
- On-prem / VPC deployment option
- SLA: 99.95% uptime
- Dedicated TAM
- Custom policy + workflow integrations
Best for: Regulated industries: finance, healthtech, legal
What the meters mean
Plain English definitions. Same in the docs.
- active_agents
- Concurrent unique agents authenticated in the last 24h
- handoffs_per_month
- Successful or attempted human handoff sessions per billing month
- operator_seats
- Distinct human operators who can claim handoffs
- audit_retention_days
- How long every event in audit_log stays queryable
- webhook_volume_per_month
- Total outbound webhook deliveries to your endpoints
- escalation_channels
- Channels available for the operator notification (push / SMS / email / voice / Slack / PagerDuty / custom)
Which BatonPass tier fits your team?
Answer these and we'll point you at the right tier.
How many concurrent agents do you run?
12-2526-200200+What's your operator team size?
Solo2-56-2526+Do you need SSO + audit retention beyond 90 days?
NoMaybe laterYes — needed for complianceWhich channels do you need for operator alerts?
Push onlyPush + emailPush + email + SMSAll channels including voice + Slack + PagerDuty